USANA offers Preferred Customers, and retail customers who order directly from an official USANA website, a 100%, 30-day, money back guarantee on their initial product order. If for any reason a Preferred Customer is dissatisfied with any USANA product, he/she may return that product to the Company within thirty (30) days for replacement, exchange, or full refund of the purchase price.
Please note if any of the products are open then you will need to follow the procedures set out in USANA’s 30 Day money back guarantee, as additional information will be required.
The guarantee does not include shipping. The customer is responsible for all shipping costs.
You should expect to receive your refund within 2-3 weeks of shipping your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for you to ship us the package (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (within 5 business days).
If you need to return an item, simply login to your account and request a return or email us at firstname.lastname@example.org. We'll notify you via e-mail of your refund once we've received and processed the returned item.