We use cookies to give u a better service. Continue browsing if you're happy with this, find out more about cookies

Data Protection Policy - GDPR

This document can be made available in other formats, on request

Date of Publication 20th December 2018
Date of Review 20th December 2020
Document Author SHS
Approved By JG



Buy Nutritionals Direct LTD is committed to a policy of protecting the rights and privacy of individuals, including Customers, Suppliers and Staff, in accordance with the General Data Protection Regulation (GDPR) May 2018.

The new regulatory environment demands higher transparency and accountability in how companies manage and use personal data. It also accords new and stronger rights for individuals to understand and control that use.

The GDPR contains provisions that the company will need to be aware of as data controllers, including provisions intended to enhance the protection of Customers personal data. For example, the GDPR requires that:

We must ensure that our company privacy notices are written in a clear, plain way that staff and customers will understand.

Buy Nutritionals Direct LTD needs to process certain information about its staff, customers and other individuals with whom it has a relationship for various purposes such as, but not limited to:

1. The recruitment and payment of staff. 2. The administration of orders.
3. Working with external agencies
4. Collecting fees.

To comply with various legal obligations, including the obligations imposed on it by the General Data Protection Regulation (GDPR) Buy Nutritionals Direct LTD must ensure that all this information about individuals is collected and used fairly, stored safely and securely, and not disclosed to any third party unlawfully.



This policy applies to all staff of Buy Nutritionals Direct LTD. Any breach of this policy or of the Regulation itself will be considered an offence and the Company’s disciplinary procedures will be invoked.

As a matter of best practice, other agencies and individuals working with Buy Nutritionals Direct and who have access to personal information, will be expected to read and comply with this policy. It is expected that departments who are responsible for dealing with external bodies will take the responsibility for ensuring that such bodies sign a contract which among other things will include an agreement to abide by this policy.

This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments to the GDPR and other relevant legislation.

The Code of Practice on GDPR for Buy Nutritionals Direct LTD gives further detailed guidance and Buy Nutritionals Direct LTD undertakes to adopt and comply with this

Code of Practice.


General Data Protection Regulation (GDPR)

This piece of legislation comes in to force on the 25th May 2018. The GDPR regulates the processing of personal data, and protects the rights and privacy of all living individuals (including children), for example by giving all individuals who are the subject of personal data a general right of access to the personal data which relates to them. Individuals can exercise the right to gain access to their information by means of a ‘subject access request’. Personal data is information relating to an individual and may be in hard or soft copy (paper/manual files; electronic records; photographs; CCTV images), and may include facts or opinions about a person.

For more detailed information on these Regulations see the Data Protection Data Sharing Code of Practice (DPCoP) from the Information Commissioner’s Office (ICO). Please follow this link to the ICO’s website (www.ico.gov.uk)


Responsibilities under the GDPR

Buy Nutritionals Direct LTD will be the ‘data controller’ under the terms of the legislation this means it is ultimately responsible for controlling the use and processing of the personal data. The company appoints a Data Protection Officer (DPO), currently the Managing Director who is available to address any concerns regarding the data held by the company and how it is processed, held and used.

Compliance with the legislation is the personal responsibility of all members of the Company who process personal information.

Individuals who provide personal data to the Company are responsible for ensuring that the information is accurate and up-to-date.


Data Protection Principles

The legislation places a responsibility on every data controller to process any personal data in accordance with the eight principles. More detailed guidance on how to comply with these principles can be found in the DPCoP. Please follow this link to the ICO’s website (www.ico.gov.uk)

In order to comply with its obligations, Buy Nutritionals Direct LTD undertakes to adhere to the eight principles:

1) Process personal data fairly and lawfully.

Buy Nutritionals Direct LTD will make all reasonable efforts to ensure that individuals who are the focus of the personal data (data subjects) are informed of the identity of the data controller, the purposes of the processing, any disclosures to third parties that are envisaged; given an indication of the period for which the data will be kept, and any other information which may be relevant. For example,

2) Process the data for the specific and lawful purpose for which it collected that data and not further process the data in a manner incompatible with this purpose.

Buy Nutritionals Direct LTD will ensure that the reason for which it collected the data originally is the only reason for which it processes those data, unless the individual is informed of any additional processing before it takes place.

3) Ensure that the data is adequate, relevant and not excessive in relation to the purpose for which it is processed.

Buy Nutritionals Direct LTD will not seek to collect any personal data which is not strictly necessary for the purpose for which it was obtained. Forms for collecting data will always be drafted with this mind. If any irrelevant data are given by individuals, they will be destroyed immediately.

4) Keep personal data accurate and, where necessary, up to date.

Buy Nutritionals Direct LTD will review and update all data on a regular basis. It is the responsibility of the individuals giving their personal data to ensure that this is accurate, and each individual should notify the Company if, for example, a change in circumstances mean that the data needs to be updated. It is the responsibility of the Company to ensure that any notification regarding the change is noted and acted on.

5) Only keep personal data for as long as is necessary.

Buy Nutritionals Direct LTD undertakes not to retain personal data for longer than is necessary to ensure compliance with the legislation, and any other statutory requirements. This means Buy Nutritionals Direct LTD will undertake a regular review of the information held and implement a weeding process.

Buy Nutritionals Direct LTD will dispose of any personal data in a way that protects the rights and privacy of the individual concerned (e.g. secure electronic deletion, shredding and disposal of hard copy files as confidential waste). A log will be kept of the records destroyed.

6) Process personal data in accordance with the rights of the data subject under the legislation.

Individuals have various rights under the legislation including a right to:

  • be told the nature of the information the Company holds and any parties to

    whom this may be disclosed.

  • prevent processing likely to cause damage or distress.

  • prevent processing for purposes of direct marketing.

  • be informed about the mechanics of any automated decision taking process

    that will significantly affect them.

  • not have significant decisions that will affect them taken solely by automated


  • sue for compensation if they suffer damage by any contravention of the


  • take action to rectify, block, erase or destroy inaccurate data.

  • request that the Office of the Information Commissioner assess whether any

provision of the Act has been contravened.

Buy Nutritionals Direct LTD will only process personal data in accordance with individuals’ rights.

7) Put appropriate technical and organisational measures in place against unauthorised or unlawful processing of personal data, and against accidental loss or destruction of data.

All members of staff are responsible for ensuring that any personal data which they hold is kept securely and not disclosed to any unauthorised third parties.

Buy Nutritionals Direct LTD will ensure that all personal data is accessible only to those who have a valid reason for using it.

Buy Nutritionals Direct LTD will have in place appropriate security measures e.g. ensuring that hard copy personal data is kept in lockable filing cabinets/cupboards with controlled access (with the keys then held securely in a key cabinet with controlled access):

  • keeping all personal data in a lockable cabinet with key-controlled access.

  • password protecting personal data held electronically.

  • archiving personal data which are then kept securely (lockable cabinet).

  • placing any PCs or terminals, CCTV camera screens etc. that show personal

    data so that they are not visible except to authorised staff.

  • ensuring that PC screens are not left unattended without a password protected screen-saver being used.

    In addition, Buy Nutritionals Direct LTD will put in place appropriate measures for the deletion of personal data - manual records will be shredded or disposed of as ‘confidential waste’ and appropriate contract terms will be put in place with any third parties undertaking this work. Hard drives of redundant PCs will be wiped clean before disposal or if that is not possible, destroyed physically. A log will be kept of the records destroyed.

    This policy also applies to staff who process personal data ‘off-site’, e.g. when working at home, and in circumstances additional care must be taken regarding the security of the data.

8) Ensure that no personal data is transferred to a country or a territory outside the European Economic Area (EEA) unless that country or territory ensures adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Buy Nutritionals Direct LTD will not transfer data to such territories without the explicit consent of the individual.

This also applies to publishing information on the Internet - because transfer of data can include placing data on a website that can be accessed from outside the EEA - so Buy Nutritionals Direct LTD will always seek the consent of individuals before placing any personal data (including photographs) on its website.

If the Company collects personal data in any form via its website, it will provide a clear and detailed privacy statement prominently on the website, and wherever else personal data is collected.


Consent as a basis for processing

Although it is not always necessary to gain consent from individuals before processing their data, it is often the best way to ensure that data is collected and processed in an open and transparent manner.

Consent is especially important when Buy Nutritionals Direct LTD is processing any sensitive data, as defined by the legislation.

Buy Nutritionals Direct LTD understands consent to mean that the individual has been fully informed of the intended processing and has signified their agreement (e.g. via the enrolment form) whilst being of a sound mind and without having any undue influence exerted upon them. Consent obtained on the basis of misleading information will not be a valid basis for processing. Consent cannot be inferred from the non-response to a communication.

“Personal Details

  • For the purposes of the General Data Protection Regulation (GDPR)

    (Regulation (EU) 2016/679 you consent to the Company holding and processing personal data including sensitive personal data of which you are the subject, details of which are specified in the Company’s data protection policy.

  • This will include marketing images.”

    Buy Nutritionals Direct LTD will ensure that any forms used to gather data on an individual will contain a statement (fair collection statement) explaining the use of that data, how the data may be disclosed and also indicate whether or not the individual needs to consent to the processing.

    Buy Nutritionals Direct LTD will ensure that if the individual does not give his/her consent for the processing, and there is no other lawful basis on which to process the data, then steps will be taken to ensure that processing of that data does not take place.


  • Subject Access Rights (SARs)

    Individuals have a right to access any personal data relating to them which are held by the Company. Any individual wishing to exercise this right should apply in writing to the Managing Director. Any member of staff receiving a SAR should forward this to the Managing Director.

    The Company reserves the right to charge a fee for data subject access requests (currently £75).

    Under the terms of the legislation, any such requests must be complied with within 40 days.

    For detailed guidance on responding to SARs, see the CoP.


Disclosure of Data

Only disclosures which have been notified under the Company’s DP notification must be made and therefore staff should exercise caution when asked to disclose personal data held on another individual or third party.

Buy Nutritionals Direct LTD undertakes not to disclose personal data to unauthorised third parties, including family members, friends, government bodies and in some circumstances, the police.

Legitimate disclosures may occur in the following instances:

  • the individual has given their consent to the disclosure.

  • the disclosure is required for the performance of a contract.

    There are other instances when the legislation permits disclosure without the consent of the individual.
    For detailed guidance on disclosures see the Code of Practice (CoP).

    In no circumstances will Buy Nutritionals Direct LTD sell any of its databases to a third party.


    Publication of Information

    Buy Nutritionals Direct LTD publishes various items which will include some personal data, e.g.

  • event information.

  • photos and information in marketing materials.

    It may be that in some circumstances an individual wishes their data processed for such reasons to be kept confidential, or restricted Company access only. Therefore it is Buy Nutritionals Direct LTD policy to offer an opportunity to opt-out of the publication of such when collecting the information.


    It is the policy of Buy Nutritionals Direct LTD to ensure that senders and recipients of email are made aware that under the DPA, and Freedom of Information Legislation, the contents of email may have to be disclosed in response to a request for information. One means by which this will be communicated will be by a disclaimer on the Company’s email.

    Under the Regulation of Investigatory Powers Act 2000, Lawful Business Practice Regulations, any email sent to or from the Company may be accessed by someone other than the recipient for system management and security purposes.


    There are some CCTV systems operating within Buy Nutritionals Direct LTD for the purpose of protecting Company property. Buy Nutritionals Direct LTD will only process

personal data obtained by the CCTV system in a manner which ensures compliance with the legislation.


Some of our web pages utilize "cookies" and other tracking technologies. A cookie is a small text file that a website transfers to an individual's hard drive. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. For example, we may use cookies to collect information about website activity, to maintain your shopping experience in our online store, and to make product recommendations to you. We do not save credit card information in cookies. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the Site may not function properly or may be slower if you refuse cookies. Moreover, your ability to complete a purchase may be compromised without enabling cookies in your Internet browser.

An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that "serve up" web pages, automatically identify your computer by its IP address. We may link the information we record using tracking technologies to Personal Information we collect at the Site for our own internal marketing and advertising efforts. However, we do not share this Personal Information with third parties. In addition, we may use IP addresses and other tracking technologies to identify a visitor when we feel it is necessary to enforce the Site's policies, to protect the Site, our customers or others, or when we believe in good faith that the law or judicial requires it.

  1. 1) Session Cookies: These cookies allow our Site to link the actions of a user during a browser session. They are used for a variety of reasons such as remembering what a user has put into their shopping basket as they browse around a site. We use these cookies to speed up the Site and allow you to use our site in a way that makes your browsing experience more convenient. These cookie are essential for our site to do the following.

  2. 2) Persistent Cookies: These cookies are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences , products, and choices when using our Site.

  3. 3) First and Third Party Cookies: A ‘first’ or ‘third’ party cookie refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by our website visited by the user - the website displayed in the URL window (www.buynutritionals.co.uk).

    Third party cookies are cookies that are set by a domain other www.buynutritionals.co.uk. If a user visits our website and a separate company sets a cookie through that website this would be a third party cookie. In this case we are using a third-party company called Google to use Analytics to collect anonymous traffic data for purposes of optimizing and tailoring our Site for you and other Site visitors. Analytics uses a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit and collect information about how visitors use our Site.

BuyNutritionals.co.uk also uses 3rd party vendor re-marketing tracking cookies,

including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet across all devices specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system. The third-party vendors, including Google, whose services we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service. You may opt out of Google Analytics Advertising Features by visiting the Google Analytics opt-out page and install the add-on for your browser https://tools.google.com/dlpage/gaoptout/. You may also opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting http://www.google.com/ads/preferences/.Direct LTD publishes various items which will include some personal data, e.g.

  • event information.

  • photos and information in marketing materials.

    It may be that in some circumstances an individual wishes their data processed for

such reasons to be kept confidential, or restricted.

Want to know more about cookies? Visit the United Kingdom's Information Commissioners Office website at: www.ico.org.uk/for_organisations/privacy_and_electronic_communications/the_gui de/cookies

Cookies help us to improve our Web site and to deliver a better and more personalized service. Some of the cookies we use are essential for our Web site to operate.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our Web site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.


Procedure for review

This policy will be updated as necessary to reflect best practice or future amendments made to the General Data Protection Regulation (GDPR) May 2018 and Data Protection Act 1998.

Please follow this link to the ICO’s website (www.ico.gov.uk) which provides further detailed guidance on a range of topics including individuals’ rights, exemptions from the Act, dealing with subject access requests, how to handle requests from third parties for personal data to be disclosed etc. In particular, you may find it helpful to read the Guide to Data Protection which is available from the website.

For help or advice on any data protection or freedom of information issues, please do not hesitate to contact:

The Data Protection Officer (DPO): Managing Director, Suite 22, 30 St Dunstans Street, Canterbury, Kent, CT2 8HG.